NoliMirador.com

A couple of months ago, news rolled over media, print ads and in the internet about Nokia product advisory. This has something to do with the defective BL-5C battery of Nokia manufactured by Matsushita Battery Industrial Company of Japan in the period of December 2005 and November 2006. In line with the product advisory, Nokia will provide new BL-5C batteries as a replacement of the defective batteries in the said period of manufacture acquired by Nokia customers. Heard over news, Nokia will replace over one and a half million plus Nokia BL-5C defective batteries worldwide.

This battery replacement action made by Nokia was pursued due to complaints reported to them by some customers. The said customers have experienced blowing up their cell phone in the time of charging them. This lead to the investigation of Nokia and later finding out the defective BL-5C battery is the main cause.

In line with the product advisory, Nokia through their website, opened an electronic portal where customers can check their BL-5C batteries whether it is defective or not by providing the unique 26 alpha numeric key of the battery which is located at its back side.

Of curiosity, I checked my mobile phone I am using which is Nokia 3110 and found out that it uses a BL-5C battery. So I quickly followed the instruction stated and supplied the unique alphanumeric key of my battery. And the next message came out, “Your battery may be replaced…” and it asks again some personal information in order where the battery will be delivered. After three weeks I think of waiting, my new BL-5C was delivered through the DHL services. Here’s a photo of my new and my old BL-5C batteries.

Enclosed the battery package I received a letter from Nokia which is the following.

NOKIA

Subject: Nokia product advisory

Dear Nokia Customer,

Thank you for participating in the Nokia Product advisory, it is very much appreciated. We want to reassure you that our Customers’ safety is a top priority for Nokia. The warranty for this replacement product will be 6 months from receipt. Please retain this letter as a proof of warranty.

Please find enclosed a replacement battery which you can now start using. Within two weeks Nokia will provide instructions for the return process of the old battery in order to guarantee proper recycling and product safety.

You can start using your battery immediately.

Thank you for your kind cooperation and apologies for any inconvenience caused.

Nokia Corporation

And my reply to Nokia, two thumbs up Excellent Customer Support. You can check your BL-5C battery if it is defective HERE.